Do you still have a cancellation policy?
Yes, our regular cancellation policy is still in effect for both telehealth and in-clinic sessions. As you can imagine, a lot of preparation goes into getting ready for your appointment, so 24 hours notice is required to move or cancel an appointment. If you are booked for an in-person session but it is determined that you do not meet the pre-screening criteria, your session will be changed to a virtual appointment at the same scheduled time.
Will clients and parents be required to wear masks?
While masks are no longer mandatory in our spaces, we will always match your choice. Our clinicians will put on a mask if you or your child are wearing one.
How are you going to sanitize all those toys?
You may notice fewer toys available during your session, but don’t worry… we have carefully inventoried and separated everything to be sure our therapists will have all the tools they need to make your appointment fun and engaging. We have also created specific cleaning procedures for our different toys and equipment, which will be implemented regularly throughout the day.